If you’re looking to move houses, you are probably looking for a reputable moving company. The best moving companies have expert movers, great reviews, and a customer-focused business model. Keep reading to learn more about 4 traits you should look for in a moving company.
1. The company has great reviews.
One of the most revolutionary changes since the dawn of the internet is the ability to leave online reviews for companies. In the past, you had to rely on word of mouth and it was much easier to get burned. Nowadays, you can learn from others’ experiences and make your decisions based on their impressions.
Good moving companies tend to have an online presence, and they should have some reviews on Google, Facebook, or Homestars. Some newer companies may not have reviews yet, and you should give these companies a chance. You may even be able to get a discount by explaining that you’d rather go with a company with reviews, but you’d be willing to do business with them if they can give you a better price.
When looking at reviews, be wary of businesses with a slew of 5-star reviews, especially if the reviews come from accounts with only 1 or 2 reviews. These are likely to be fake. If a business has a range of reviews from 3-5 stars, or 5-star reviews from real accounts, this is a good sign.
2. They hire professionals.
A great moving company needs great movers. While some people may believe you only need strength to get the job done, in fact, being an excellent mover requires many different skills including spatial reasoning for packing the truck, knowledge of common household goods, and care when dealing with fragile items.
The best moving companies train their employees on how to deal with common moving situations, and the employees are skilled professionals. The worse moving companies just hire based on lifting ability and assume their employees already have the necessary training. Ask the company how they train their employees when looking for a moving company.
3. They have the right equipment.
Some moving companies are literally a man and a truck, but the best companies will have packing materials, straps, and other materials available to make the job easier and more streamlined. For example, if you haven’t packed your crystal glasses correctly, a good mover can identify this before it becomes a problem and offer a solution to transport the glasses more safely. A bad mover would throw it in the truck and hope it works out.
4. They care about the customer.
A good trait of any business is when they care about the customer. You may have heard the phrase “the customer is always right”. While this takes the idea to the extreme, the idea is that the business listens to the needs and concerns of customers and builds their business around them. You can tell if a moving company is customer-focused by the attention you receive when you call. If the employee is personable and friendly, asks questions, and seems concerned about your needs you can bet that the business is customer-focused.